1. Our organization has a clear understanding of what makes us different from other service providers in our area.
2. We regularly gather feedback from clients and families about what they value most in our services.
3. We have effective ways to reach and attract new clients who are looking for developmental services.
4. Our organization has strong relationships with families and caregivers who influence service decisions.
5. We have a clear understanding of the true cost of delivering each of our services.
6. Our organization is prepared to manage the financial uncertainty that comes with client-driven revenue.
7. We have systems in place to handle individual client billing and payment processing efficiently.
8. Our organization has developed strategies to diversify revenue sources beyond individual client payments.
9. Our staff are skilled at having consultative conversations with potential clients about their service needs.
10. We have systems to measure and track client satisfaction in real-time.
11. We can demonstrate the value and positive outcomes of our services directly to clients and families.
12. We have established processes for when clients choose to transition to other service providers.
13. Our technology systems meet the expectations clients have from other service industries (online scheduling, digital communication, etc.).
14. We have robust data security and privacy protection measures in place for handling client information and payments.
15. Our organization can quickly adjust staffing and resources up or down based on client demand.
16. Our administrative processes are streamlined and don't take staff time away from client-facing activities.
17. Our organization successfully competes for quality staff in the current job market.
18. Our staff understand how to balance advocacy for clients with the business sustainability needs of our organization.
19. We have comprehensive training programs that ensure consistent, high-quality service delivery across all staff.
20. Our organizational culture effectively supports both our mission and our need to operate as a competitive business.
